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Service Delivery Manager

Job description

Thorn Baker is working on behalf of a valued client to resource an experienced Regional Service Delivery leader to support soft services operations across the Northwest, Yorkshire, Northeast and Midlands.

This role provides flexible regional coverage, maintains high operational and compliance standards, and supports contract mobilisations, demobilisations and periods of increased demand.

Our client is an established Facilities Management SME who are growing dramatically and require a commercially astute operations professional to support this growth.

Key Focus

  • Lead and support field-based teams to deliver consistent, high-quality services in line with SLAs, KPIs and regulatory requirements

  • Act as a senior operational presence, managing audits, compliance, customer escalations and performance improvement

  • Support commercial performance, P&L accountability, workforce planning and HR matters including TUPE and employee relations

  • Drive a strong service culture, ensuring excellent client and resident experience across a large, multi-site portfolio

  • Effectively provide solutions for client's challenges, maintain strong b2b relationships and drive operations standards with new and current contracts

Candidates Should Have

  • Experience in a senior operational or regional management role

  • Strong commercial, contract management and stakeholder engagement skills

  • Proven ability to manage performance, compliance, mobilisations and geographically dispersed teams

  • Full UK driving licence, DBS clearance, and strong working knowledge of employment legislation

This is an ideal role for a strategic Account Manager, Operations Manger or Mobilisation Manger to work with autonomy, whilst having a real impact on the business. 

 

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