Thorn Baker Industrial Recruitment are currently recruiting for a Master Diagnostic Support Technician to work for a successful client of ours in the Heanor area of Derbyshire.

About the role:

You’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions.

This is a phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently

Highlights and Benefits:

• £40,000 - £45,000 per annum
• Monday - Friday 9:00am – 17:30pm
• 32 days holiday per year (including bank holidays).
• Access to a fully equipped company gym
• Free uniform and PPE
• Excellent long-term career progression within a growing technical support division.
• Free takeaway meal every Friday

Key Responsibilities

• Provide professional remote technical support to trade garages and workshop technicians.
• Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.
• Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.
• Collaborate with internal technical departments to resolve customer issues efficiently.
• Maintain accurate records of support cases and technical findings.

Essential

• Master Technician / Diagnostic Technician
• Technical Support Specialist / Technical Helpline Advisor
• 5+ Years of experience in the automative industry
• Comfortable working in a phone-based, team-oriented technical environment
• Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.

Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day.

Click APPLY NOW and submit a copy of your CV for review

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