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Customer Services Executive

Job description

Are you looking to join a company where training and development is encouraged? Then this is the career for you. We are currently recruiting for a Customer Service Executive to join our highly successful client in the Bingham area of Nottingham.

About the Client:

Our client is one of the UK's largest Industrial and Commerce companies, operating with a network of over 75 distributors and sourcing products from over 120 suppliers worldwide. 

Job Role:

As a Customer Services Executive you will be the first point of contact for our customers and will be committed to providing world class customer service at all times.

Pay and Benefits:

  • Starting salary of £24,000 - £27,000 per annum.
  • 37.5 hours per week- Working Monday - Friday 9:00 - 17:00.
  • 33 days holiday (includes 8 bank holidays)
  • Private Medical cover
  • 3% pension contribution
  • Discretionary performance bonus
  • Onsite Gym
  • Retail Discounts scheme


  • Be the first point of contact to customers on the telephone, Live Chat and the 3 shared email inboxs.
  • Help to resolve queries relating to products, deliveries, damages, missing parts, quotations etc
  • Deal confidently with negotiations/discussions with the customer around replacements/returns of damaged goods/goods sent in error etc
  • Maintaining continuous contact with customers who have long lead times on deliveries
  • Be committed to continuous improvement to processes within the Customer Services department
  • Build and maintain relationships with key stakeholders; warehouse, finance, marketing

Qualifications / Experience

  • Experience in a similar role within an e-commerce environment is essential (industrial, commercial & distribution)
  • Strong IT skills (Google Drive) and phone systems (Cisco).
  • Experience of working in line with KPIs.
  • Working knowledge of CRM tools
  • Ability to deal with a variety of daily issues, multi task and prioritise work.
  • Methodical with high attention to detail and accuracy.

Next Steps:

Apply with your CV and an initial video interview will be arranged to discuss the role further. When you’ve successfully completed this step you will then potentially have a face to face interview arranged with the client.

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