Please note this is office based role, and experience within an industrial environment is essential.

Are you looking to join a company where training and development is encouraged? Then this is the career for you. We are currently recruiting for a Customer Service Executive to join our highly successful client in the Bingham area of Nottingham.

About the Client:

Our client is a UK-based company in the industrial and commercial sector, sourcing a wide range of products from global suppliers and working with a network of distributors across the country. 

Pay and Benefits:

• £28,000 - 30,000 DOE
• 37.5 hours per week - Working Monday - Friday 9:00 - 17:00. (You may be required to work 1 Sunday a month)
• 33 days holiday (includes 8 bank holidays)
• Private Medical cover
• 3% pension contribution
• Discretionary performance bonus
• On-site Gym
• Retail Discounts scheme

Responsibilities:

• Resolve queries related to products, deliveries, damages, missing parts, quotations etc
• Confidently handle negotiations/discussions regarding replacements and returns (e.g., damaged goods, goods sent in error)
• Be committed to continuous improvement to processes within the Customer Services department
• Build and maintain relationships with key stakeholders; warehouse, finance, marketing

Qualifications / Experience

• Proven customer service experience within industrial environment
• Strong IT skills (Google Drive) and phone systems (Cisco)
• Working knowledge of CRM tools
• Ability to deal with a variety of daily issues, multi task and prioritise work
• Continuous improvement driven with a desire to seek and implement change

Next Steps:

Apply with your CV and an initial video interview will be arranged to discuss the role further. When you’ve successfully completed this step you will then potentially have a face to face interview arranged with the client.

If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search

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