Customer Service Co-ordinator

Location: East Midlands, Derbyshire, Derby

Job Type: Temp to Perm (after 3 months)

Industry: Construction 

Salary: £26,000 - £30,000 per annum

An award-winning housing developer seeks a Customer Service Co-ordinator to join their Derby office. This role is integral to maintaining outstanding customer relations and supporting operational teams within a busy construction environment.

The working hours are Monday to Thursday from 8:30 to 17:00 and Friday from 8:30 to 16:30, including a one-hour lunch break. Also can offer hybrid working 1 day per week.

Job Duties

• Serve as the primary point of contact for customers, responding promptly and professionally to enquiries, concerns and feedback.
• Coordinate customer service activities across multiple teams, ensuring a seamless and positive customer experience throughout the construction and handover process.
• Maintain accurate and up-to-date records of customer interactions, service requests, and resolutions using company systems.
• Organise and manage appointments, site visits and follow-up communications to ensure customer satisfaction and timely issue resolution.
• Support the administration of warranty and aftercare services, liaising with contractors and internal departments as required.
• Prepare reports on customer service performance and feedback to identify trends and areas for improvement.
• Collaborate closely with sales, construction, and quality teams to facilitate effective communication and delivery of customer commitments.
• Assist with general office administration duties, including document management, data entry, and correspondence handling.

Required Qualifications

• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work under pressure in a fast-paced environment.
• Proficient in the use of Microsoft Office applications, including Word, Excel and Outlook.
• Customer-focused approach with a professional and courteous manner.

Education

• A minimum of GCSEs or equivalent qualifications including English and Mathematics.
• Additional qualifications in administration, customer service or related fields are advantageous.

Experience

• Previous experience in a customer service or administrative role, preferably within the construction or property sector.
• Experience of handling customer enquiries and resolving issues to a high standard.
• Familiarity with managing appointments and coordinating between departments.

Knowledge and Skills

• Strong interpersonal skills to engage effectively with customers and internal teams.
• Good problem-solving capabilities and attention to detail.
• Ability to work independently and as part of a team.
• Understanding of basic construction terminology and processes is desirable but not essential.

Working Conditions

• Office-based role with occasional visits to construction sites as required.
• Standard office environment with use of desktop computer and telephone.
• Full-time hours with a structured working week Monday to Friday.
• Requires a professional and approachable demeanour to support a customer-facing role.

If you are interested in hearing more, Call Chloe on 07733314668