As a customer service administrator, you will be the central link between our residents, internal departments and external Contractors. You will provide front line support with back office coordination to ensute a seamless customer journey. Essentialy supporting internal departmentswhile acting as te primary point of contact for tenants regarding upcoming works and service schedule

KEY RESPONSIBILITIES;-

-Tenant Liaision & Scheduling - contacting tenanats via phone and email to advise on upcoming maintenance or improvement works and scheduling.

-Departmental Support - providing ad-hoc administrative assistance to various business departments, including data ebtry, filing and document preparation

-Inquiry Management - handling inbound calls and emailsfrom tenants and clients, providing advice and resolving queries at the first point of contact

-Issue Resolution - Managing and escalating customer complaints or complex maintenance issues to the relevant departmentto ensure timely resolution

-Internal Coordination - Collaborating with site, logistics and maintenance teams to coordinate schedules and ensure a seamless service journey

REQUIRED SKILLS & EXPERIENCE;-

-Communication - exceptional verbal and written communication skills with apolite and professional telephone manner#

-Organisation - Proven ability to multitask and manage a varies workload

-Technical Literacy - Proficient in Microsoft Office (Excel, Outlook, Word) and experienced in using CRM databases

-Customer Focus - a proactive, empathetic approach to problem solving and a high commitment to high service standards

-Experience - previous experience in an office based customer service or administrative role is prefered, ideally within property management or housing

BENEFITS

Consistent Monday to Friday schedule with no weekend work

Opportunity to work in a collaborative, cross departmental environment

Professional development and training opportunities

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