Why Good Cleaners Are Gold
Cleaning staff have long been seen as the ‘invisible workforce’, always there, always working, but rarely getting the recognition, appreciation and thanks they deserve. That’s why at Thorn Baker Facilities Management (FM), we’re here to shine the light on the cleaning industry because take it from us, we’re experts in recruiting for FM so we know a good cleaner is absolutely worth their weight in gold!
Right now, the UK cleaning sector is worth nearly £66.9 billion a year and employs over 1.49 million people (BCC, 2025). That’s a massive industry – and yet, too many of the people keeping it running go unrecognised. It’s time we changed that.
Cleaning is a skilled profession. From infection control to health and safety, experienced cleaners know how to maintain safe, hygienic environments where people can live, work, and thrive. They operate specialist equipment, follow strict protocols like COSHH, and are often the first line of defence against illness. This work isn’t just important – it’s critical.
So how do you spot the best of the best? Here’s 5 reasons why a good cleaner is absolute gold, and how to find them:
1. They maintain Health and Safety standards – most obviously, cleaners are key for reducing the spread of infection, bugs and bacteria, especially in high-risk buildings like hospitals or schools.
2.Clean environments power better performance - Countless studies show that a clean workspace increases productivity, reduces anxiety and improves overall mood and well-being. Next time you sit down at your spotless desk and emptied bin, thank your cleaner - they made it happen.
3. They can save you time and money – Taking care of your infrastructure - from floors and fixtures to lighting and ventilation - through regular cleaning and maintenance helps prevent damage, reduce costly repairs, and extend lifespan. When you also look after equipment and furniture, you cut down on waste and keep everything running smoothly for longer. Well-maintained spaces don’t just save money, they last.
4. They protect your business’s reputation – You could serve the best food in town, but if your toilets are in a bad state, that’s what people will remember. Cleaners on regular shifts help ensure every corner of your business reflects your standards. First impressions matter – and so do the small details.
5. They help you stay compliant – Cleanliness isn’t just about appearances; it’s a legal and operational requirement. Great cleaners ensure your business meets health, safety, and hygiene standards - and many now support sustainability too, using eco-friendly products and practices that align with your values.
If you’ve already got someone great, whether it’s an individual or a full cleaning crew – hold onto them. They’re the ones keeping your business compliant, safe and looking its best. And if you’re still searching the team at Thorn Baker FM can help. We understand that every building has its own unique cleaning challenges but if you need reliable and experienced cleaning staff that you can count on, we’ve got you covered.
After decades of partnering with clients from Lands’ End to John O’Groats, we’ve got a growing and extensive database full of great cleaning staff.
Get in contact with our dedicated FM team today, we’d love to hear from you: www.thornbaker.co.uk/disciplines/fm