Please note this is office based role, and experience within an industrial environment is essential.

We are currently recruiting for a Customer Service Executive to join our highly successful client in the Bingham area of Nottingham.

Pay and Benefits:

• £28,000 - 30,000 DOE
• Monday - Friday 9:00 - 17:00.
• 33 days holiday (includes 8 bank holidays)
• Private Medical cover
• 3% pension contribution
• On-site Gym
• Retail Discounts scheme

Responsibilities:

• Handling customer complaints and processing returns
• Managing courier claims efficiently
• Collaborating with the Logistics Manager to streamline processes

Qualifications / Experience

• Proven customer service experience within industrial environment
• Strong IT skills (Google Drive) and phone systems (Cisco)
• Working knowledge of CRM tools
• Ability to deal with a variety of daily issues, multi task and prioritise work
• Continuous improvement driven with a desire to seek and implement change

Next Steps:

Apply with your CV and an initial video interview will be arranged to discuss the role further. When you’ve successfully completed this step you will then potentially have a face to face interview arranged with the client.

If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search

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